Missouri Department of Mental Health – Division of Developmental Disabilities

To improve healthcare options for people with intellectual and/or developmental disabilities (I/DD) in Missouri, and to better support their families and caregivers, the Missouri Department of Mental Health, Division of Developmental Disabilities (DMH-DD) has partnered with StationMD to provide I/DD-specialized telehealth services to Missouri residents with I/DD on any of the four DMH-DD Waivers. This allows individuals to connect quickly with a doctor at any hour of the day, 365 days a year, for any medical concern or for disability-specific advice.

What is StationMD?

StationMD is a telehealth company dedicated to serving individuals with I/DD. All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Using StationMD helps prevent traumatic ER visits, unnecessary hospital admissions, and minimizes disruptions to activities, medication schedules, meals, work, and sleep.

Who is Eligible to Use StationMD?

StationMD is considered a “Health Assessment & Coordination (HAC)” support service. Any Missouri resident with I/DD on any of the four DMH-DD Waivers is eligible to enroll for StationMD’s 24/7 telehealth service through their Individual Support Plan (ISP).

When Do You Use StationMD?

Once an individual is enrolled for StationMD’s service on their ISP, they can start a telemedicine visit anytime, day or night, whenever they need a doctor’s attention, including:

To determine if a trip to the ER is necessary

Fever, vomiting, cough, congestion, & seasonal illness

Seizures, falls, & minor injuries

Prescription refills, general medical guidance

Urinary tract infections, constipation, & diarrhea

Pink Eye, allergies, & migraines

Rashes, cuts, bruises, sores, and minor burns

Questions for a doctor and other health concerns

How to Enroll for StationMD’s Services

The individual’s Support Coordinator can help individuals and their families/guardians add StationMD’s telehealth service to their ISP at any point in the year. Access to StationMD lasts the full term of the ISP.
The Support Coordinator will need to complete a Health Assessment Coordination (HAC) form requesting for StationMD’s service to be added to the ISP (using Procedure Code 99499 and SAM Vendor Code 47251608900). The Support Coordinator will submit the completed HAC form to the MODMH-DD Utilization Review (UR) Committee for approval.
StationMD’s service is authorized at 12 units per year (1 unit per month). If an individual wants StationMD on their ISP but has reached their annual Waiver cap, don’t worry! MODMH-DD will still approve StationMD’s service.
Once an individual’s enrollment is approved and confirmed, they can start using StationMD IMMEDIATELY, 24 hours a day, 7 days a week, for any medical concern.
StationMD also offers a separate telepsychiatry service to people with I/DD who have psychiatric needs. The telepsychiatry service is not a Waiver-funded service. For information on enrollment in telepsychiatry services, contact StationMD directly at 908-663-2929 Ext. 858

What You’ll Need for Your Call with
StationMD

A smart device (Android, iPhone, iPad, or tablet) and an internet connection or cellular data

Basic patient information and reason for calling

A callback number

How to Start a Telemedicine Visit with a StationMD Doctor:

Call StationMD at 1-877-STATMDS (1-877-782-8637)

The StationMD receptionist will collect patient information (please have insurance & Medicaid information ready)

A StationMD technical assistance will help the individual and/or caregiver complete patient check-in from a smart device (Android, iPhone, iPad, or tablet)

The StationMD clinician will join momentarily

What Happens After a StationMD Visit?

Following a telemedicine visit, StationMD will coordinate with the individual and/or their caregiver/guardian and the individual’s regular doctors as needed, to ensure continuity of care.

Should an individual need a physician’s attention immediately, StationMD will coordinate with the individual’s preferred emergency department to prepare for the patient’s arrival.

StationMD is not a replacement for primary care but rather an additional resource when people with I/DD need immediate medical care.

Need more information about StationMD’s services in Missouri? Below are additional resources for:

For any other questions about StationMD, please email MO-DMH@stationmd.com or call 908-663-2929 ext. 830.

Additional Resources