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FAQs

Frequently Asked Questions

Below you will find our most frequently asked questions.

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Is StationMD HIPAA Compliant?

Yes. We use secure, HIPAA compliant technology and processes. We regularly update our processes to ensure that we meet all regulations.

Who pays for StationMD's services?

StationMD can be paid for in several ways. We tailor our reimbursement model to fit the needs and resources of our clients. Contact us to learn more about which reimbursement model works best for your needs.

Is using StationMD the same as going to a primary care physician?

No. The StationMD service works with primary care physicians to improve and augment care when there are gaps in coverage or during off-hours. StationMD is not a substitute for seeing your primary care physician.

Is StationMD an urgent care service?

No, StationMD sees patients in urgent situations, but it plays a different role from urgent cares. Our clients are typically organizations, facilities, or agencies that help oversee support for individuals through which we have privileges and access to medical records. This allows our doctors to be more informed and effective in treating patients, as well as provides a process of communication and continuity of care with the patients’ primary doctors.

What happens if an emergency room (ER) visit is still needed?

There may be times when the StationMD doctor determines an ER visit is still needed to ensure the most appropriate level of care. If an ER visit is required, the StationMD physician will contact the ER designated by the client in order to provide any pertinent medical history, facilitate a more focused visit, and expedite treatment as much as possible.

Where is StationMD located?

StationMD is headquartered in Maplewood, New Jersey. As a provider of telehealth services, our physicians are able to work in remote and secure locations throughout the United States. This geographical flexibility allows us to retain the most experienced and well-qualified physicians.

When should StationMD be used?

StationMD can be contacted for any medical question or concern; from urgent medical issues such as fever, cough, moderate pains, and minor behavioral issues to non-urgent issues such as medication refills. It is better to call 9-1-1 with any issue that suggests immediate danger such as trouble breathing, unconsciousness or severe distress.