StationMD provides telehealth services to patients through contractual arrangements with provider agencies, residential care facilities, group homes, and similar organizations. These services are governed by Master Service Agreements (MSAs) between StationMD and the contracting entity.
Under our service model, the contracting organization pays a subscription fee that covers telehealth services for their residents, members, or patients. As a result, patients receiving StationMD telehealth services are not directly billed for consultations, diagnoses, treatment recommendations, or other clinical services provided through our platform.
Where applicable, StationMD may bill insurance payors for services rendered. StationMD maintains enrollment with appropriate payors to facilitate claims submission and prescription processing.
StationMD does not engage in balance billing. Patients will not receive bills for any difference between the amount charged for services and the amount covered by insurance or paid by the contracting organization.
If you have questions regarding financial responsibility for your telehealth services, please contact your facility administrator or care coordinator, as your organization’s agreement with StationMD determines coverage for your care. You may also contact StationMD Client Services at clientservices@stationmd.com or (908) 663-2929
