StationMD provides 24/7 telehealth urgent medical care for eligible Regional Center clients. The service offers immediate access to clinicians trained in caring for individuals with intellectual and developmental disabilities (I/DD) to address urgent, non-emergency medical needs, reduce unnecessary emergency room visits, and support continuity of care.
StationMD is a telehealth company dedicated to serving individuals with I/DD. All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Using StationMD helps prevent traumatic ER visits, unnecessary hospital admissions, and minimizes disruptions to activities, medication schedules, meals, work, and sleep.
StationMD is an Alta California Region Center Vendorized Service. To enroll, use vendor number PA2762 and service code 117. Clients must maintain an established Primary Care Physician and have Medi-Cal or other health insurance. ACRC vendorization covers the monthly subscription fee, while medical visits are billed to the client’s insurance. The service is available to Self-Determination Program participants with individual authorization required for each client.
All steps must be completed prior to the first StationMD visit:
1. IPP Alignment
2. Required Documentation
3. Purchase of Service (POS)
Once an individual is enrolled for StationMD’s service, they can start a telemedicine visit anytime, day or night, whenever they need a doctor’s attention, including:
To determine if a trip to the ER is necessary
Fever, vomiting, cough, congestion, & seasonal illness
Seizures, falls, & minor injuries
Prescription refills, general medical guidance
Urinary tract infections, constipation, & diarrhea
Pink Eye, allergies, & migraines
Rashes, cuts, bruises, sores, and minor burns
Questions for a doctor and other health concerns
A smart device (Android, iPhone, iPad, or tablet) and an internet connection or cellular data
Basic patient information and reason for calling
A callback number
Call StationMD at 1-877-STATMDS (1-877-782-8637)
The StationMD receptionist will collect patient information (please have insurance & Medicaid information ready)
A StationMD technical assistance will help the individual and/or caregiver complete patient check-in from a smart device (Android, iPhone, iPad, or tablet)
The StationMD clinician will join momentarily
Following a telemedicine visit, StationMD will coordinate with the individual and/or their caregiver/guardian and the individual’s regular doctors as needed, to ensure continuity of care.
Should an individual need a physician’s attention immediately, StationMD will coordinate with the individual’s preferred emergency department to prepare for the patient’s arrival.
StationMD is not a replacement for primary care but rather an additional resource when people with I/DD need immediate medical care.
Complaint and Appeal Policy
StationMD welcomes feedback and concerns from clients, patients, and staff at all levels, in accordance with Title 17 of the California Code of Regulations. You may file a complaint without fear of retaliation or discrimination. Complaints may be submitted at any time and will be reviewed in accordance with applicable regulations.
You have two options for filing a complaint. You may contact StationMD directly by emailing compliance@stationmd.com, or you may contact the Department of Developmental Services (DDS) by calling 916-651-6309. For additional information about the complaint process, you can visit the DDS website at https://www.dds.ca.gov/general/appeals-complaints-comments/.
