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Vice President of Operations

Vice President of Operations

Job Title: Vice President of Operations
Reports to: Chief Operating Officer
Employment: Full-Time, Exempt


Company Summary:

StationMD is a telehealth company dedicated to serving individuals with intellectual and/or
developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to
treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent
medical matters. StationMD also offers scheduled psychiatry telemedicine to individuals with I/DD. In
providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality
care and substantially reduces unnecessary medical costs.

Essential Duties and Responsibilities:

We are seeking exceptional candidates who are organized, process oriented, strategic thinkers, goal-oriented, and have a passion for StationMD’s mission. Your responsibilities will include:

  • Working with our Chief Operating Officer and others to meet operational needs for rapid growth
    while maintaining levels of clinical quality, outcomes data, patient experience and physician
  • Playing a key role in designing, launching and testing new line of business, data capture and
    other solutions to meet existing and new customer demands
  • Working alongside the executive team in developing value-based models of care and strategizing
    expansion opportunities–this will include interfacing with commercial client opportunities,
    industry associations, and government agencies
  • Partnering with our COO to ensure company revenue and margin goals will be achieved on a
    quarterly and annual basis. You will oversee progress throughout the quarter on our team’s top
    goals and ensure they stay on track, anticipating and raising important business risks that may
    hinder our team’s ability to meet goals
  • Non-clinical issues in service lines operations and medical encounter logistical issues
  • Training, onboarding and rollout process to new clients
  • Client communications on processes and trouble-shooting
  • Data collection process for internal and external reporting
  • Ensuring internal compliance of policy and procedures
  • Coordination of cross-functional teams to execute business strategies
  • Interfacing with key vendors/external personnel
  • Oversight of our receptionist and navigator functions
  • Oversight of our procurement process
  • Vendor relationship management
  • Partnering with external legal counsel to ensure our business and clinical operations comply with
    both regulation and best practices of a scaling telehealth organization
  • In partnership with the COO, you will ensure our licensing, legal, and business structure optimally
    positions us for growth
  • Reconciliation and coordination with Finance on end of month billing efforts
  • Oversight of all licensing and credentialing activities of the Licensing Specialist and monitoring of
    the contracted vendor platform
  • Responsible for the initiation, coordination, and execution of StationMD’s accreditation survey
    and ensuring approval (URAC)
  • Responsible for developing, updating, and reviewing all the company policies/procedures and
    SOPs as it relates to Operations
  • Oversight of the company’s Satisfaction Survey process

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or
working conditions associated with the position. While this description is intended to be an accurate
reflection of the current position, management reserves the right to revise the job or to require that
other or different tasks be performed when circumstances change (e.g., emergencies, change in
personnel, workload, rush jobs, or technological developments).



  • Bachelor’s degree in related field
  • Master’s degree preferred


  • Four-year college degree (Business Administration, Health Policy, Public Health,
    Communications, Economics)
  • Advanced degree preferred
  • Knowledge and ability to use personal computer and applicable software (i.e., Microsoft
    PowerPoint and Excel)
  • Knowledge and experience working with health plans, health systems/hospitals, life sciences
    and/or other healthcare organizations
  • Knowledge and experience pitching, developing, operating, and measuring pilots/demonstration
  • Knowledge of brand and generic drug names and various applications, common medical
    terminology, and the National Drug Code preferred
  • Excellent leadership, financial and analytical skills
  • Exceptional verbal, written and presentation skills
  • Ability to work well within a team
  • High professional and ethic business practices
  • Ability to manage multiple business initiatives in an entrepreneurial environment
  • Great project-management abilities
  • Excellent customer service (internal and external), build long-term relationships, and work in a
    team-oriented environment
  • Must have strong communication and negotiation skills
  • Must be able to communicate highly technical information to a diverse audience
  • Must be able to quickly pivot to meet urgent organizational needs and adjust priorities, as
  • Proven time management skills are necessary–must demonstrate the ability to manage multiple
    priorities [or tasks], deliver timely and accurate work products with a customer service focus, and
    respond with a sense of urgency as required. Demonstrated ability to work in a production-focused environment
  • Must provide other support as needed for company operations

Physical/Mental Requirements:

  • Regular business hours
  • Sitting, standing, walking, reading, writing
  • Must be able to speak and write fluent English to effectively communicate with leadership,
    clients (internal and external), and staff
  • Ability to present to small and large groups
  • Must be able to read and understand complex information and ideas


StationMD/HealthTech Partners is an affirmative action equal opportunity employer.
Resumes can be submitted to info@stationmd.com
Visit our website at www.stationmd.com

Apply Now

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