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Practice Coordinator

Practice Coordinator

Reports to: Practice Manager
Employment: Full-Time, Exempt
Company Summary:

StationMD is a telehealth company dedicated to serving individuals with intellectual and/or development disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. The service is available 24/7 to meet urgent and non-urgent medical and behavioral health needs via telemedicine. This provides faster access to high-quality care and substantially reduces unnecessary medical costs.

Position Summary:

The Practice Coordinator is responsible for the day-to-day operational and business functions of the Telehealth Medical Practice (outreach efforts) and Urgent Care Practice. The Practice Coordinator develops strategies and processes that contribute to the growth and success of the practice in a rapidly growing organization.

Essential Duties and Responsibilities:
  • Creates and maintains patient schedules for initial, rescheduled, and follow-up appointments. Monitors flow of patient appointments to ensure patients are seen in a timely manner. Creates and maintains physician schedules.
  • Uploads patient records into StationConnect portal for new and existing patients as needed, working with contracted agencies for needed information.
  • Works in conjunction with internal and client nursing staff to ensure timely refilling of prescriptions, prior authorizations, and processing of diagnostic testing results.
  • Maintains knowledge of the telehealth platform, EHR, and related technology, and troubleshoots issues.
  • Assists with implementation of new clients and patients with a high degree of customer service.
  • Acts as a resource and manages an active, ongoing process of improving patient, client, and physician satisfaction for all assigned practices. Addresses any questions or concerns in a compassionate and timely fashion.
  • Work closely with Physicians, Chief Medical Officer, Practice Manager, and VP of Operations to enhance practice operations and develop and implement business strategies. Facilitates communication and establishes a climate that encourages teamwork, collaboration, and problem-solving.
  • Implements workplace procedures. Maintains adherence to existing policies and procedures of the practice and recommends and implements new policies and procedures as needed.
  • Assists Practice Manager with development of processes and workflows to gain office efficiency.
  • Performs other duties as assigned.
Other Duties and Responsibilities
  • Create onboarding processes and streamline documentation.
  • Create and tweak training materials for onboarding (videos).
  • Reach out to agencies post onboarding to help grow existing patient load and funnel to urgent care in specific time intervals.
  • Look at monthly reports for possible updating/providing more useful information for agencies OR train agencies on pulling their own data from StationConnect.
  • Assist nurses with preauthorization for medications.
  • Work with clients to receive daily/weekly/monthly updates.
  • Manage emails from clients regarding appointments/reschedules/no shows/lab slips/notes.
  • Assist with billing.
  • Minimum 2 years in a medical office in an administrative capacity.
  • Minimum 2 years physician practice management experience required.
  • Energy and passion for increasing access to quality healthcare and improving the quality of life for individuals with Intellectual and Development Disabilities.
  • Effective verbal and written communication skills.
  • Knowledge of laws, regulations, and medical terminology related to the management of physician practices.
  • Proven leadership and customer service skills.
  • Detail-oriented with excellent organizational skills.
  • Adaptability and change management skills.
  • Ability to multitask and prioritize based on business needs.
  • Ability to analyze financial and operational data and develop plans for improvement.
  • Highly proficient with computers and technology including Zoom and Electronic Health Records.
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
HealthTech Partners, Inc is an affirmative action equal opportunity employer.

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