Reports to: Manager, Client Services and Health Information Systems
Employment: Full-Time, Non-Exempt

Company Summary:

StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled psychiatry telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.

Position Summary:

The Operations Administrator provides comprehensive administrative support across multiple functional areas of StationMD’s telehealth medical practice. Responsible for day-to-day operational and business functions of the organization.

Essential Duties and Responsibilities:

• Manage corporate reception functions including voicemail systems and email correspondence, ensuring timely and professional responses to all inquiries
• Operational Support for StationMD’s professional service lines including
  • Manage corporate reception functions including voicemail systems and email correspondence, ensuring timely and professional responses to all inquiries
  • Work with internal nursing team to facilitate post-encounter follow up needs
  • Support maintenance of patient demographic and clinical records
  • Process and maintain patient consent documentation
  • Manage medical records requests by coordinating with healthcare providers and patients to ensure timely release of medical information
  • Provide administrative support for billing operations and insurance issue resolution
• Maintain compliance with healthcare regulations and company policies
• Perform other duties as assigned

Qualifications/Requirements:

• Minimum 2 years in medical office in an administrative capacity or similar experience
• Energy and passion for increasing access to quality healthcare and improving the quality of life for individuals with Intellectual and Developmental Disabilities
• Strong customer service and interpersonal skills
• Detail oriented with excellent organizational skills
• Knowledge of HIPAA regulations and patient confidentiality requirements
• Highly proficient with computers and technology including Electronic Health Records, Zoom, and Microsoft applications
• Ability to work independently under minimal supervision
• Willingness to work in a fast-paced, growing environment where processes are continually being refined

Physical/Mental Requirements:

• Regular business hours with flexibility for urgent organizational needs

StationMD is an equal opportunity employer.
Resumes can be submitted to info@stationmd.com