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Navigator (Night Shift)


Night Shift (12am - 7am EST)
Reports to: Senior Director of Operations
Employment: Per Diem, Non-Exempt
Hours: 12am – 7am EST
Company Summary:

StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled psychiatry and primary care telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.

Position Summary:

We are looking for an exceptional individual who is interested in an excellent career opportunity. They should be ready to accept a challenging job that will require a high level of detail, computer skills, and customer service. The Navigator acts as a liaison between our clients and providers for telemedicine visits. This position offers a flexible shift-based schedule based on the Navigator’s availability.

Essential Duties and Responsibilities:
  • Facilitating the telemedicine visit between the clients and providers
  • Sharing medical information for each encounter with the providers
  • Troubleshooting technical issues associated with the telemedicine platform
  • Troubleshooting operational issues associated with entering clients into the database
  • Faxing records to clients
  • Assisting clients with any issues that might arise throughout the visit
  • Copying/Pasting notes into client electronic health records
  • Effectively communicating with clients
  • Completing data entry tasks
  • Strong interpersonal skills along with good decision-making capabilities
  • Excellent communication skills (both written and speech)
  • Proficient in the use of Excel, experience with web applications (Zoom) preferred
  • Excellent computer skills, especially typing
  • Attention to detail and ability to multitask in high-pressure situations
  • Excellent customer service skills
  • Self-starter
HealthTech Partners, Inc is an affirmative action equal opportunity employer.

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